Return & Replacement Policy
1. Dead on Arrival (DOA)
If a product is found to be defective or dead on arrival (DOA) within 7 days of purchase, it will be eligible for a replacement, subject to the official DOA policy of the respective manufacturer (e.g., HP, Dell, Lenovo). The product must be returned with its original packaging, manuals, and accessories.
2. Standard Returns
Due to the nature of electronic goods, we do not accept returns for products that are in working condition simply due to a change of mind. Please ensure you consult with our team to pick the right product before finalizing your purchase.
3. Service and AMC
Repairs and services are backed by a limited service warranty as discussed during the handover. Spare parts replaced during repairs carry their own specific manufacturer warranties.
4. Process for Claims
To initiate a DOA claim or warranty service, please bring the product along with the original GST invoice to our store in Meerut, or contact us via WhatsApp for guidance.